When to Arrive
Spa guests should plan to arrive at least 15 minutes prior to their appointment. Salon guests should plan to arrive 5 to 10 minutes prior to their appointment.
Scheduling an Appointment
In order to book an appointment, a credit card is required.
Should you need to cancel or reschedule your appointment, we kindly ask for 24-hours notice. Group cancellations need 14-days notice. Please understand that our business and your service provider’s income are greatly impacted by missed appointments. When canceling less than 24 hours or missing your appointment, please know your card will be charged in full.
Late Arrival Policy
We know life gets in the way sometimes. If you are going to be late for your appointment, we kindly ask you to please notify us. To ensure every guest receives the best service, please be aware that should you be more than 15 minutes late, we may have to reschedule your service.
Yes, we understand they have become part of our everyday life. At Evan Todd Salon & Spa we want to provide a tranquil and stress-reducing experience for everyone. In order that your service provider and other guests are not impacted by your personal business, we do request that you turn your cell phones to vibrate or silent and refrain from conversations on your phone during your service.
We love children! For their safety, we respectfully ask for children not receiving a service to be accompanied by another adult who is also not receiving a service.
For Your Protection
We regret that we cannot be responsible for the loss or damage to personal articles of clothing or accessories.
Forms of Payment
We are happy to accept Visa, MasterCard, Discover, American Express, Evan Todd Salon & Spa gift certificates and of course, cash.
Products may be returned within 14 days of the purchase date for merchandise credit. We unfortunately are unable to accept returned products without a receipt. It is not possible to provide cash refunds on products, services or gift cards.